Arrived at facility just before 8pm. I was so sick with fever and vomiting. I was signed in and vitals were taken. I was given 2 extra strength Tylenol and was told to wait. I waited until midnight and was never seen. I understand that there are triage protocols, but some patients I spoke to were there for more than 5 hours. I also noticed people were called back and sent out again to wait.
So I currently had a 7 hour wait in the emergency room which is not my problem.. I got put in the ER had a great nurse by the name of Jessica gave me the correct pain med due to morphine not working on me but before I get sent to the 5th floor to lay on a stretcher in the hallway they gave me morphine as the pain med I speak to the nurse that I supposed to be there to help me I tell her that I'm in great amount of pain that I need the correct pain med.she tells me they just gave it to me so I explained to her morphine does not work on me she is like you still have to wait 4 hours to get another dose so I ask her to call the DR and she comes back with that the Dr said to keep giving me morphine till he gets in....how does that make sense?!? Keep in mind the nurse nor the clinical manager introduced them selves how professional is that?!?
I had originally left a really nasty review. I want to take that back. My original review was in the heat of the moment of anger and unfair to Dr. Weiss and the entire staff. Since that point, Dr. Weiss explained his daily schedule and we have established a great relationship.
Will never come back. 5 hours is too long to wait - triage or no triage
Very impressed! From ER visit to surgery and recovery 12 hrs! Clean hospital and super friendly stuff from valet to security to hospital staff. Definitely two thumbs up
Also, I had a chance to speak with the medical director who called about my original words. The call alone proves the excellence of the entire staff.
As far as Emergency rooms go this is the quickest experience I've had. I was checked in and seen by a doctor in under 20 mins which is exceptional in my opinion. Blood work and imaging was done quickly as well. Ridiculous that some people expect an ER to be a 5 star hotel. This is a well operating establishment that care about their patients
So, nasty review withdrawn with apologies to Dr. Weiss and the rest of the staff at Memorial West.
Memorial Hospital West is a US Hospital based in Pembroke Pines, Florida. Memorial Hospital West is located at 703 N Flamingo Rd, Pembroke Pines, FL 33028, USA.
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