I placed an order for a team lunch at work for 11/13 for a full pan of mac and cheese on 11/08. I had someone in my office call to inquire what was needed to confirm the order. We were instructed to place a deposit. I went in after work and placed the order. First thing the A/C wasn't working. The door was wide open. The cashier Brenda was not feeling well so she seemed a little out of it so, I let it pass. I asked the deposit amount she said whatever I wanted. Now, I am thinking $5 would've work since it was whatever I wanted. I probably should've left then but, I continued. I asked for a pick up time of 10:30am and I was told no, they don't open until 11am. I submitted a deposit of 50%. I left my business card and wrote my cell number on the back since Brenda wasn't sure if she put my name on the order. I then placed a seperate take out order for dinner that evening. While there the cashier struggled to cash out other customers who called in their orders which were not ready. One gentleman expressed his dissatisfaction and said he shouldn't have to wait if his order was called in. I was patient and waited for my food which was warm but, not hot. My turkey wings and green beans was a little over seasoned (almost salty) for my taste. The cashier did give me a piece of cornbread since I forgot to order it with my food.
Bottom line in business if you screw up take ownership and fix the problem. They could've been honest gave us a refund for not fulfilling the order. You don't make bogus excuses or blame the customer. Even if she would've said a store credit or discount on a future order. I could've kept their pan if I didn't believe in karma since obviously they couldn't find my business card. They copied the wrong address to pick it up. Since they agreed to pick it up I gave the correct address. They made a big mistake by not trying to salvage the business. I work for a large corporation and we order for our staff all the time from local businesses. I convinced my staff to try Magic Soul food this time around big disappointment. Never again since they were unprofessional and uncooperative.
Usually when I've ordered here the food is constantly Great. But today (Friday) I ordered the magic wings and the yams with mac. The wings were fine, yam too. However, the MAC N CHEESE was HORRIBLE. It was Very Soft. No season and clumps of the carnation milk and cheese not spread well with heavy tastwr chedder cheese. Please take this message constructively, fix it. Also, I seen the cashier touch another's persons food behind the counter with her finger using no gloves. NOT GOOD!
The chicken and waffles were soooo good! I loved the person who served us. She is super nice. We will be going back.
Great customer service from placing order over the phone to being greeted upon entering establishment, clean environment, professional attitude, pleased with substitution for item I requested which was not available, expeditious order with a smile and most important great food! 5 ⭐️⭐️⭐️⭐️⭐️ well deserved! Ty Magic Soul Food for a home cooked quality meal not fast food!
Our team lunch was delayed more than 45 minutes because it wasn't ready. They gave us the food in their steam pan not a disposable pan. We were asked to bring the pan back
It's pretty good food just wish I didn't have to pay for cornbread
I asked for compensation for the inconvenience and Shawn was unprofessional. She asked " Are you all really asking for compensation for waiting 15 mins?" . I explained it should've been ready by 11am. She blamed my employee for coming late. I asked how if the order was ready it shouldn't matter what time she arrived that would've been our fault not theirs. In addition, I explained she had picked up other items before going for the mac and cheese so it was a big delay. We paid $60 plus tax for a bland pan of mac and cheese that was rushed. I feel they didn't make the order and gave us the pan they intended to put in their steam table.
I've tried to support Magic Soul Food however, they need some help in customer service & professionalism. I had not been there since their grand opening because my 2 prior visits were not so great. I figured they needed time to improve before I returned. Time did not improve customer service.
The order I placed for 11/13/17 was not ready. The catering coordinator Shawn had no knowledge of the order. She said it was just miscommunication between herself and the restaurant staff because she handles catering orders over $100 only. Then she said it was her day off so she didn't have it on her schedule. Plus, kitchen staff don't answer ph calls and the ph lines open at 11am. She says the order was ready but, it was in the oven. This was after 11am even though I requested an 11am pick up. We started calling prior to 11am to confirm pick up. At 11:34am the mac and cheese was still in the oven. I told the person picking up the order to cancel the order and go to Publix. She said she already paid the balance due for the mac and cheese.
Magic Soul Food is a US Restaurant based in Pembroke Pines, Florida. Magic Soul Food is located at 11244 Pines Blvd, Pembroke Pines, FL 33026, USA.
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