Customer service is awesome. Manager on today 8/20/15 is legit the best. She assist in the best way possible. Definitely returning.
WORST CUSTOMER SERVICE Manager "ARIEL" is clueless about winners circle rewards and doesn't care about making customer happy. He MADE me forefit $20 rewards on a return and I argued that the rewards are earned every $200 in sales and I shouldn't lose them. He stated that is the policy. However when I came home and looked up the policy it CLEARLY states that the rewards should be given back in a STORE CREDIT on returns. He didn't care at all that I wasn't happy. Andd come to find out he had NO IDEA what he was talking about. NEVER shopping here again.
Went there to return shoes at 10:40. Door was open walked in. No employee in sight. 10min later employee walks out and looks at me like I broke in. Says "we're closed". I asked why the door was open and he stated he didn't know but they open at 11...keep in mind that was in 10min. Instead of helping me with my return he made me leave...awesome customer service. Glad there's a Nike store in the plaza now.
The staff was helpful when trying to find the right pair of shoes and also the right size. Definitely great customer service.
Went to this store 3 days in a row and they keep telling me I can’t return my shoes because the system is down for the third time in a row I won’t shop there ever again.
Finish Line is a US Shoe Store based in Pembroke Pines, Florida. Finish Line is located at 521 SW 145th Terrace, 7120, Pembroke Pines, FL 33027, USA.
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