I received my wedding band back from repairs damaged. I asked for a resolution and they wanted to send the watch back for another repair. I stated that I will not send it back and I need to be compensated for MY expensive ring, nope only option is to send back to get repaired. VERY DISAPPOINTED!
In addition: This morning I called the store to check and make sure my ring was sent out for repair. So when the woman picked up the phone I asked to speak with the manager and as the manager picked up the phone her exact response was "what do you want"? This manager happens to be the women we had had the issue with the night before! My first instinct was, "wow how did she know it was me?" Then I remembered this was just her unprofessionalism as it seems she just speaks to everyone in that manner. Needless to say I will only return to that location to pick up my ring. After that, I will NEVER return to a Kay's Jewelry and will advise everyone I know to shop elsewhere! Update as of 7/18/17 My ring is back at a different location for the 3rd time this year . Same unacceptable repair and waiting on a call from the manager to see if he was able to get it done correctly. I get married in October I will be devastated if this ring isn't as perfect as it should be.
WORST CUSTOMER SERVICE EVER. Maria, the supposed "assistant manager" is the worst. Sent my diamond necklace out for repairs, only for it to come back terribly wrong and with terrible quality all three times that it was sent. Maria then said the manager would be arriving in an hour, and so I waited. Apart from wasting my time and being a total liar, she was no longer there when I went back and never contacted the manager. It turns out the manager was never scheduled to come into work at all. It was not until Darren explained and helped me out that I was able to calm down from the terrible experience I have had with this specific location. Darren was extremely nice and had great customer service skills. Can't say the same about the so called "assistant manager." Seems they've made the wrong call on who to assign as "assistant manager." Never going back.
I took my engagement ring into Kay's in Plantation, Florida inside the Broward Mall. Since the day, I received my ring it has been my prize possession! I have taken it in every 6 months to be inspected as they made it clear it was necessary for the warranty to be valid. I took my ring on Wednesday, 2/22/2017 around 7PM to get the stone replaced AGAIN and to get my wedding band sized because I'm getting married in a few months. After handing my ring over the woman said she had to speak to the manager, which I thought was strange. She then informed me that she would do me a "favor" and replace the stone. I didn't understand as I was just there getting the same stone replaced on back on 12/27/2016? She said the computer didn't show that I had brought the ring in and without tangible documents my ring wouldn't be covered under the "warranty" that it was MY responsibly to bring in my paperwork, isn't that why we have computers? Anyway, Every single time I took my ring in for inspection the employee always asked me for my information then went to the computer did whatever as I can't see as he is behind the counter, does the inspection, cleans my ring, compliments it and sends me on my way. I of course thinking all was fine. As I mentioned earlier this is my prize possession so I made sure to take it in to keep the warranty ! Apparently, if the computer says I wasn't there then I wasn't right? So lucky me I happen to have the receipt from when I got the stone fixed just this past December. So that "saved" me. One woman just kept antagonizing my fiancé' after making a HUGE scene the manger told her to stop, she then reluctantly started the paperwork. Now here's what in my opinion is the worse part. As most women we have no clue what our partner pays for the engagement ring and as I look down, there is a sheet she handed me that has in detail the price for the engagement ring and the wedding band?!?! I mean how could I not read it when she had it with the paperwork she just asked me to fill out! I started crying immediately! I did not want to know. He spent SO much ! As a tear ran down my cheek, I looked at the woman and told her I thought she should have used a lot more discretion with that paper. She looked at me without an ounce of compassion and said she HAD to write it? Really? Why? No other receipt I have ever gotten had a price on it. Now my rings are sent away AGAIN for 2 weeks. I am seriously upset with Kay's staff and their lack of professionalism. I should have just taken my rings and come back another time, not sure why but we didn't.
I had a good relationship with the staff, until one day this is what happened. I bought insurance for my watch and my daughters earrings. Andres the manager told me the Insurance covers if one of the earring goes missing. Well one earring went missing, so I went back to the store and his assistant said there is no way I could get a new earring that insurance does not cover for that, insurance Only covers for cleaning. Bottom line manager will do everything to sell you something, he will promise this world and the other just to make his sell. Hopefully I still could use the insurance to clean my watch. Be careful before coming to this store!
I never write reviews. The only reason I'm writing this is because of how ridiculous my entire experience has been. I had to get my ring resized after my boyfriend proposed to me, which is perfectly fine. I didn't expect the ring to be the right size when my boyfriend didn't know my size. So,we went 2 days after he proposed and requested to get it resized. The ring was a size 7 and they determined I was a size 6. After 10 days, I was able to get my ring back and my boyfriend surprised me with a beautiful engraving. When I tried on the ring, it was obviously way too tight, the wedding band didn't even go up my finger. So we returned the next day, and the engagement ring had been sized to a size 5 and 3/4's while the wedding band was sized as a 5 and 1/2..... RIDICULOUS. Now I had to wait another 10 days to get my ring back and they had to re-do the engraving. As I sit here, literally 3 days after getting my ring back, not only did a diamond go missing/fell off/whatever you want to call it, the engraving was also done incorrectly. Instead of it saying "Forever Loving You," it says: "Forever Living You." ........ tell me how that makes sense. Now, I have to take the ring back in for two problems. I got engaged literally a month ago and have only been able to wear my ring a total of 5 times. DO NOT GO HERE.
Kay Jewelers is a US Jewelry Store based in Pembroke Pines, Florida. Kay Jewelers is located at 11401 Pines Blvd Ste. 126, Pembroke Pines, FL 33026, USA.
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